Store Policy


Return Policy

Most items are returnable for a full refund of the item price, as long as they are returned within 30 days of your receipt. They must have their original packaging and be unused.

The exceptions to the above are Non-Returnable items due to the nature of the products. These items cannot be returned for a refund: Portable spa/hot tubs, SwimSpas, Saunas, filter cartridge that is used or has been wet, spa equipment packs, heaters and ANY  ELECTRICAL items (such as circuit boards, spa control panels, contactors, switches, sensors, pumps and motors). Please do not return a circuit board that has been installed saying that it has not been.

Manufacturer's warranty still apply and can be returned for warranty only. Maximum manufacturer's warranty on electronics is 100 days.

On non-defective merchandise, customer is responsible for the cost of return shipping and insurance. Handling charges and special shipping charges, if any, are not refundable for non-defective merchandise return. All sales on clearance or close out items are final. 

No returns on Hot Tubs or Saunas unless found to be defective and will be handled on a case by case basis. 

To initiate a return you must e-mail   for return instructions and a Return Merchandise Authorization (RMA) Number. No returns will be accepted without a RMA Number. In your e-mail please include your confirmation number, your full name, item number and other order details so we can review your account. We will respond to return requests with in 24-48 Hours. Do not return items to the location from which they were shipped but instead use the address we provide in our return instructions e-mail. To receive full credit, items must be shipped within 10 days from the day the RMA Number and shipping information were provided.


If an order is cancelled once the item has shipped, our standard return policy applies. You will need to accept delivery of the item, obtain an RMA Number and ship the item back. If delivery of an item is refused, the return shipping costs will be deducted from the issued credit.  Shipping costs will not be credited if delivery of the item is refused.

Once the item is received, we will credit the credit card used for the purchase. If you paid by check or money order, we will issue a check within 15 days. 

Of course, if any item is defective, or damaged in shipping, email us at We will arrange for the item to be picked up, and a Replacement item will be shipped.

Pricing and information   

From time to time information and or pricing may be incorrect (in between updates etc.) In this case Spa Plus Inc. reserves the right to refuse orders at our discretion. If a order is refused a full refund will issued with in 48 hours after refusal. 

Back Orders

BACK ORDERS will be shipped as they become available

 If you would like us to ship the items that we have in stock at the time of your order, you may be responsible for the cost of the second shipping charge.

For orders with a total of $300.00 or more, the order will ship as the items become available, with a maximum of two shipments, You will NOT be charged any additional fees if we choose to ship your items in partial shipments.


Shipping Policy

Standard ground shipping to address in the contiguous 48 states. Shipping usually takes 3-5 days after receipt of your order, but may take 6-10 days. Most orders are shipped via Federal Express. We may select the shipping method deemed appropriate.  

All orders over $150 may require signature for delivery.

Shipping restrictions: We cannot ship to a Post Office Box. We ship to address in the contiguous 48 states. All shipping is by ground shipment only.


Contact information



Terms of Use & Privacy Policy



This document was created using a Contractology template available at




These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full.   If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.


[You must be at least [18] years of age to use this website. By using this website [and by agreeing to these terms and conditions] you warrant and represent that you are at least [18] years of age.]


[This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our Spa Plus Inc's. use of cookies in accordance with the terms of Spa Plus Inc. [privacy policy / cookies policy].]


License to use website


Unless otherwise stated, Spa Plus Inc. and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.


You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.


You must not:


  • republish material from this website (including republication on another website);

  • sell, rent or sub-license material from the website;

  • show any material from the website in public;

  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;]

  • [edit or otherwise modify any material on the website; or]

  • [redistribute material from this website [except for content specifically and expressly made available for redistribution].]


[Where content is specifically made available for redistribution, it may only be redistributed [within your organization].]


Acceptable use


You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.


You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.


You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Spa Plus Inc's. express written consent.


[You must not use this website to transmit or send unsolicited commercial communications.]


[You must not use this website for any purposes related to marketing without Spa Plus Inc's. express written consent.]


[Restricted access


[Access to certain areas of this website is restricted.] Spa Plus Inc. reserves the right to restrict access to [other] areas of this website, or indeed this entire website, at Spa Plus Inc's. discretion.


If Spa Plus Inc. provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.


[Spa Plus Inc. may disable your user ID and password in Spa Plus Inc's. sole discretion without notice or explanation.]


[User content


In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.


You grant to Spa Plus Inc. a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Spa Plus Inc. the right to sub-license these rights, and the right to bring an action for infringement of these rights.


Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or Spa Plus Inc. or a third party (in each case under any applicable law).


You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.


Spa Plus Inc. reserves the right to edit or remove any material submitted to this website, or stored on Spa Plus Inc's. servers, or hosted or published upon this website.


[Notwithstanding Spa Plus Inc's. rights under these terms and conditions in relation to user content, Spa Plus Inc. does not undertake to monitor the submission of such content to, or the publication of such content on, this website.]


No warranties


This website is provided “as is” without any representations or warranties, express or implied. Spa Plus Inc. makes no representations or warranties in relation to this website or the information and materials provided on this website.


Without prejudice to the generality of the foregoing paragraph, Spa Plus Inc. does not warrant that:


  • this website will be constantly available, or available at all; or

  • the information on this website is complete, true, accurate or non-misleading.


Nothing on this website constitutes, or is meant to constitute, advice of any kind. [If you require advice in relation to any [legal, financial or medical] matter you should consult an appropriate professional.]


Limitations of liability


Spa Plus Inc. will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:


  • [to the extent that the website is provided free-of-charge, for any direct loss;]

  • for any indirect, special or consequential loss; or

  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.


These limitations of liability apply even if Spa Plus Inc. has been expressly advised of the potential loss.




Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Spa Plus Inc's. liability in respect of any:


  • death or personal injury caused by Spa Plus Inc's. negligence;

  • fraud or fraudulent misrepresentation on the part of Spa Plus Inc.; or

  • matter which it would be illegal or unlawful for Spa Plus Inc. to exclude or limit, or to attempt or purport to exclude or limit, its liability.




By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.


If you do not think they are reasonable, you must not use this website.


Other parties


[You accept that, as a limited liability entity, Spa Plus Inc. has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Spa Plus Inc's. officers or employees in respect of any losses you suffer in connection with the website.]


[Without prejudice to the foregoing paragraph,] you agree that the limitations of warranties and liability set out in this website disclaimer will protect Spa Plus Inc's. officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Spa Plus Inc.


Unenforceable provisions


If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.




You hereby indemnify Spa Plus Inc. and undertake to keep Spa Plus Inc. indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Spa Plus Inc. to a third party in settlement of a claim or dispute on the advice of Spa Plus Inc's. legal advisers) incurred or suffered by Spa Plus Inc. arising out of any breach by you of any provision of these terms and conditions[, or arising out of any claim that you have breached any provision of these terms and conditions].


Breaches of these terms and conditions


Without prejudice to Spa Plus Inc's. other rights under these terms and conditions, if you breach these terms and conditions in any way, Spa Plus Inc. may take such action as Spa Plus Inc. deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.




Spa Plus Inc. may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.




Spa Plus Inc. may transfer, sub-contract or otherwise deal with Spa Plus Inc's. rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.


You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.




If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.


Entire agreement


These terms and conditions [, together with [DOCUMENTS],] constitute the entire agreement between you and Spa Plus Inc. in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.


Law and jurisdiction


These terms and conditions will be governed by and construed in accordance with [GOVERNING LAW], and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the courts of [JURISDICTION].




Your privacy is important to Spa Plus Inc. This privacy statement provides information about the personal information that Spa Plus Inc. collects, and the ways in which Spa Plus Inc. uses that personal information.




This document was created using a Contractology template available at


Personal information collection


Spa Plus Inc. may collect and use the following kinds of personal information:


  • [information about your use of this website (including page visits, form fills, etc.);]

  • [information that you provide using for the purpose of registering with the website (including [shopping cart checkout, comments, etc.]);]

  • [information about transactions carried out over this website (including financing and general checkout process);]

  • [information that you provide for the purpose of subscribing to the website services (including mailing list and social media); and]

  • [remarketing display ads that show up off of the Spa Plus Inc's. website]

  • [Session unification for cross device tracking of users]


Using personal information


Spa Plus Inc. may use your personal information to:


  • [administer this website;]

  • [personalize the website for you;]

  • [enable your access to and use of the website services;]

  • [publish information about you on the website;]

  • [send to you products that you purchase;]

  • [supply to you services that you purchase;]

  • [send to you statements and invoices;]

  • [collect payments from you; and]

  • [send you marketing communications.]

  • [display relevant advertising in various ad networks]

  • [track users across devices using Google USER ID and session unification]


Where Spa Plus Inc. discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.


In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Spa Plus Inc. may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.


Securing your data


Spa Plus Inc. will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.



Cross-border data transfers


Information that Spa Plus Inc. collects may be stored and processed in and transferred between any of the countries in which Spa Plus Inc. operates to enable the use of the information in accordance with this privacy policy.


[In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world.]


You agree to such cross-border transfers of personal information.


Updating this statement


Spa Plus Inc. may update this privacy policy by posting a new version on this website.


You should check this page occasionally to ensure you are familiar with any changes.


Other websites


This website contains links to other websites.


Spa Plus Inc. is not responsible for the privacy policies or practices of any third party.


Remarketing, Cookies, and USER ID

Spa Plus Inc. reserves the right to track users interactions with the website using common analytics tools such as Google Analytics. Additionally such tracking data, which uses cookies, may be used for remarketing ads, which could be displayed on other sites (such as Google). Spa Plus Inc. also utilizes Google Analytics’ USER ID technology to track users across devices using session unification.



You may opt out of Google Analytics tracking by visiting the following link: